Terms and conditions
This is what applies when you shop at ApansLekstuga.
Seller
ApansLekstuga is run by Apanslekstuga, company reg. no. 901128-2994, Vasavägen 13a, 63356 Eskilstuna, Sweden. Email: apanmedsnorkel@gmail.com.
Your order
The purchase is complete once you have paid and received our order confirmation by email. Please check that the details in it are correct, and let us know straight away if anything is wrong.
Prices and payment
All prices are in Swedish kronor and include VAT. Shipping is shown in the cart before you go to checkout. You pay with one of the payment methods offered at checkout. Payments are handled by Stripe, and we never see your card details.
Delivery
We send your order as soon as we can once payment has gone through, normally within three working days. Where we ship, what it costs and how long it usually takes is shown in the table.
| Countries | Singles | Sealed | Delivery time | Free over |
|---|---|---|---|---|
| Sweden | SEK 59 | Same rate | 1–3 working days | SEK 999 |
| Denmark, Finland | SEK 99 | SEK 219 | 2–5 working days | SEK 1,999 |
| Germany, Netherlands, Belgium, France, Austria, Poland, Spain | SEK 149 | SEK 379 | 3–7 working days | SEK 2,999 |
The goods are at our risk until you have received them. If they do not arrive, or arrive damaged, we will put it right. If delivery is late, you may, after giving us a reasonable extra period, cancel the purchase and get your money back.
Right of withdrawal
You have the right to withdraw from the purchase within 14 days without giving any reason, under the Swedish Distance Contracts Act. The period starts on the day you receive the goods. If the order arrives in several parts, it starts on the day you receive the last one.
To withdraw, tell us before the period ends, for example by email to apanmedsnorkel@gmail.com. Include your name, the order number and which items it concerns. You may use the withdrawal form at the bottom, but you do not have to. You can also withdraw online here in the shop, with the link Withdraw from contract here at the bottom of every page. If you do, we send you an acknowledgement of receipt by email, with what you sent and when.
Send the goods back no later than 14 days after telling us that you are withdrawing. You pay for the return.
We refund everything you paid, including shipping for the cheapest delivery option we offered, no later than 14 days after we receive your notice. The money goes back by the same payment method you used. We may wait with the refund until we have received the goods back, or until you have shown that you have sent them.
You may examine the goods as you could in a physical shop. If they have been handled more than that and have lost value as a result, we may deduct the loss in value from the refund. A card taken out of its sleeve and handled, or a sealed product whose packaging has been opened, can lose much of its value.
Faulty goods
If an item is faulty, for example damaged or not as described, you have the right to make a complaint under the Swedish Consumer Sales Act. You can complain about faults that existed when you received the goods for three years. A fault that shows within two years is presumed to have been there from the start, unless we show otherwise. Contact us within a reasonable time after you notice the fault; within two months is always in time. Write to apanmedsnorkel@gmail.com, ideally with photos. We pay to get a faulty item back, and repair it, replace it or refund you.
If we cannot agree
Contact us first and we will try to sort it out. If that does not work, you can turn to the Swedish National Board for Consumer Disputes (ARN), Box 174, 101 23 Stockholm, Sweden, arn.se. If you live in another EU country, the European Consumer Centre in your country can help. Swedish law applies to the purchase, but you keep the protection you have as a consumer under the law where you live.
Personal data and privacy
Apanslekstuga is the controller of the personal data you give the shop. If you have questions about your data, write to apanmedsnorkel@gmail.com.
What we keep and why
- When you buy: name, email address, phone number, delivery address, what you bought and how you paid. We need this to deliver and handle the purchase, under our contract with you, and for our accounts, which Swedish bookkeeping law requires us to keep for seven years.
- Email about your purchase: the order confirmation, shipping notice and replies to your questions. We keep a record of the emails we have sent you.
- The newsletter, if you sign up: your email address, language and when you confirmed. This is based on your consent, which you can withdraw at any time with the link in every issue.
- Stock alerts, if you ask us to email you when an item comes in: the email address and the item. The alert stays until you end it with the link in the email.
- Where you came from: when you go to checkout, we note on the order which channel you last arrived from, for example Google or the newsletter. To do so, we keep for at most 48 hours a code worked out from your IP address and browser that changes every day. The IP address itself is never stored. This is based on our legitimate interest in knowing what leads to sales.
- If you withdraw with Withdraw from contract here: your name, email address, the order number and what you withdrew from, with the time. It is kept as proof of when you withdrew, for as long as the details of the purchase are kept.
If you ask us to erase your data, we remove everything except what bookkeeping law requires us to keep.
Who receives the data
The shop runs on the Kortbutik platform. Schleem Digital is our processor and handles the data only on our behalf, on servers in Sweden with backups in Finland. Kortbutik uses Google Cloud for the servers, Amazon Web Services to send email, and Anthropic's AI tool Claude in the technical development of the platform.
Payments are handled by Stripe, which receives the data needed for the payment and is itself responsible for some of it, under Stripe's privacy policy. The carrier receives your name, address and contact details to deliver. We never sell your data.
The data is stored in the EU. Google, Amazon, Anthropic and Stripe are American companies. Data transferred to the US is protected by the EU–US Data Privacy Framework or the EU's standard contractual clauses.
Your rights
You have the right to know what data we hold about you and get a copy, have mistakes corrected, have data erased, restrict or object to how it is used, and get it out to take with you. Write to apanmedsnorkel@gmail.com. If you are not satisfied with how we handle your data, you can complain to the Swedish Authority for Privacy Protection, imy.se, or the data protection authority where you live.
Cookies and visitor statistics
The shop only uses cookies it needs to work, which therefore need no consent:
- one that keeps track of your cart, for 14 days
- one that remembers which country you chose for shipping, for 180 days
- one that links you to your order while you pay, for one hour
The video player keeps in your browser whether you have closed it, for a day, and whether you have turned the sound on.
Visitor statistics are counted with GoatCounter, which runs on Kortbutik's servers in Sweden. It sets no cookies and does not store your IP address. We only see totals, such as page views and which website visitors came from.
Withdrawal form
Only fill in and send this form if you want to withdraw from the purchase. You can just as well write to us in your own words.
To Apanslekstuga, Vasavägen 13a, 63356 Eskilstuna, Sweden, apanmedsnorkel@gmail.com:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.